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This is especially common for organizations with a giant Active Directory (AD). The entitlement information is stored in a Lightweight Directory Access Protocol (LDAP) database that is synchronized between the connection servers, and sometimes the LDAP sync doesn't perform well. Users are unable to authenticate in my Horizon Client The most common VMware Horizon issues that you will need to troubleshoot focus on authentication, connectivity and UX. A VMware Horizon View troubleshooting guide to common desktop issues There may be some additional steps in this process if you have to choose different types of clones, set up some specific settings in the Connection Server - with Cloud Pod Architecture or specific authentication settings - or you have integrated Horizon with Workspace One. The most common VMware Horizon issues that IT will need to troubleshoot focus on authentication, connectivity and user experience. virtual GPU ( vGPU ) profile is configured correctly, the user can run accelerated applications, and the video stream encoding is offloaded to the GPU
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The user should then open up a desktop in the pool.Horizon will verify the entitlements for the user and present the entitlements to the client.The user then authenticates through on the connection server and is potentially tunneled through the Unified Access Gateway (UAG) if he or she authenticates externally.
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